|Hello, You're calling from where??? Laredo. Hi, We were just talking about eating your lunch|
As it turns out, El Paso' call centers are thriving since at least 2000. It is one of the business sectors that continues to hire despite the ongoing recession. An article on TCM.net states:
More than 13,600 people work in 33 El Paso call centers for 20 companies, according to data from the El Paso Regional Economic Development Corp. and from some of the companies.
Most of the facilities are traditional call centers, which take calls from customers of companies selling products and services, or which make sales pitches to people calling about products. A few are more sophisticated places where call takers deal with more-technical problems.
Alorica, a California company, opened the latest large call center. It opened an East Side center in early 2008 and employs about 1,400. Alorica last week held a job fair to fill 150 customer-service jobs that opened through normal turnover at its center, which takes customer calls from a wireless phone carrier.Below is a list of some of the call centers currently active in El Paso and the number of employees. As they say in El Paso......"Que Pues"??
"This is one of our largest centers in the country. It's very productive," said Danel Kuhlmann, an Alorica spokeswoman.
T&T: 2,444 at four locations.
--GC Services: 1,985 at seven locations.
--ACS: 1,089 at three locations.
--ADP: 1,050 at two locations.
--Dish Network: 900.
--West Corp.: 820.
--State Farm: 600.
--Verizon Wireless: 450.
--Telerx: 370 jobs.
--Bilingual Research Services: 300 at two locations.
--Dial America: 225.
I'm sorry McAllen and Brownsville. If you guys are going to want to continue eating our lunch. You're just going to have to get in line. Everybody's in on it now.