|Good customer service in Laredo is as rare as telephone shown|
One consistent thing I've found is that compaining at the local level gets little if no results. The only way that you even stand a chance at getting some sort of response is by voicing your concerns at the corporate level. This could be a district or regional office and not necessarily the national headquarters. What I have done in the past is call a business's 800 number. You can usually get the number from the place itself or it's website. I would also recommend that you mention that this double standard of customer service reflects very poorly on their business brand. Even if they can't promies you better local service next time around, they usually make it a point to take care of your specific problem in a satisfactory manner. The only way to force a change locally is for people to call often and consistently. Don't keep your fingers crossed, but it's a lot better than just griping about it at the local level.