In his continuing quest to improve Laredo's customer service reputation, AB Barrera of the LMT Business Journal is encouraging all Laredoans to speak out whenever they are not treated properly. We at Laredotejas have taken issue with Barrera before but we fully agree with him on this point. Like it or not, complaining is the only way that some of the local merchants and service providers will change their ways.
In today's article, Barrera also points out that frustration drives (pardon the pun) many to San Antonio in search of a better shopping experience. That is probably true in some cases but with the price of gasoline going up, it will be costlier to drive to the Alamo city, or anywhere for that matter. This is even more reason to step up our demand for quality customer service. If local businesses think they have a captive customer base, they might just lower the customer service bar even further. I know, that's hard to imagine. As usual, Barrera recommends that businesses invest in educating their employees in the art of customer satisfaction. In particular, he mentions the 2011 Customer Service Seminar Series being promoted by the Laredo Chamber of Commerce. Being a proud Laredoan, naturally I couldn't resist looking it up on the Chamber's website and posting the information above.
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