Friday, January 6, 2012

Local, local news: waiting in line at the HEB

Hey Ms. Gump, HEB is like a box of chocolates. You never know what service you're gonna get!

A couple of days ago, I was at the HEB stocking up on on some post-holidays supplies. As it turns out, I had quite a bit more than 10 items in my cart and therefore could not use the express lane(s).  I thought I was in luck when I noticed one of the regular lanes almost empty. A customer at that station was paying as I approached with my groceries in tow. Well, the cashier flicked off the light at his station and said "sorry sir, esta cerrado".

 He proceeded to immediately pull out the register's cash box and set out to count its contents. I froze momentarily, surprised by the un-partner like treatment I was getting. It was obvious that the holidays were over since I certainly was not getting more cringle for my jingle.

I looked around to find that the lines were starting to get long and so I walked around until I found a manager. "Yes sir, may I help you" : At least this guy seemed like he was willing to listen and hopefully help out.

"Yes, I was about to check out my cart but, for some reason, the cashier closed his station and the lines are starting to get pretty long". No dice, the best he could come up with was "how about the express lanes?". I glanced over to my cart and told him "No, no I've got more than 10 items for sure. Why are they closing registers with people lining up?". He pointed over "Ayi esta el ocho/There's register 8".

"Nevermind, gracias como quiera/thanks anyway" I said as I walked away. Register 8 had a lady with a full cart being checked out and another right behind her.  

So much for the HEB: Here's Everything's Better slogan. On this particular day, it just didn't ring true.

6 comments:

  1. Oye, LT, if you ever make it to the grocery stores on any given day, I respectfully suggest you take on a "Mad Max" mindset (pun intended) for courtesy and consideration are out the window.

    View it like the Apocalyptic landscape it really is.

    Just sayin'

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  2. Todo Thunderdome!

    LT

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  3. Oh, and then when you finish with waiting in line forever, you have to deal with the electric company representatives waiting to sell you service at the exit. Hijole!

    Keyrose

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  4. Hi, my name is Talia and I work with H-E-B. We’re sorry to hear about the frustrating experience you had during a recent visit to our store and would like to follow-up with you via phone at 1-800-432-3113. Thank you for this feedback and we look forward to hearing from you!

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  6. Do what I do... when in line at HEB start copying the recipes from the magazine rack. Many a night the wife and I go home and cook from a recipe we copied from the magazine rack while waiting in line at HEB

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